Acceptable Use Policy

Last updated: June 5, 2026

1. Illegal Activities

You may not use the Service to:

• Commit or facilitate any crime under applicable law
• Engage in fraud, money laundering, or sanctions evasion
• Finance, plan, or execute terrorism or violent extremism
• Violate the privacy rights of others (unauthorised collection, distribution)
• Infringe intellectual property rights
• Export data or services in violation of export control laws

Consequence: Immediate termination and cooperation with law enforcement.

2. Abusive Conduct

• Harassment, intimidation, threats, or abuse of other users or Lightarch staff
• Doxxing (publishing private information of others without consent)
• Sending unsolicited commercial communications (spam)
• Impersonating another person or organisation

Consequence: Warning, 7–30 day suspension, or termination depending on severity.

3. Security Violations

• Attempting to gain unauthorised access to any system, account, or network
• Distributing malware, ransomware, or malicious code via the Service
• Conducting phishing, credential stuffing, or social engineering attacks
• Launching denial-of-service attacks against any target
• Reverse engineering the Service or attempting to discover proprietary source code
• Circumventing security controls, rate limits, or authentication mechanisms

Consequence: Immediate termination and potential criminal referral.

4. Data Misuse

• Processing personal data without a lawful basis under applicable data protection law
• Submitting another person's personal data without their consent
• Using the Service to build profiles on individuals without their knowledge
• Storing or processing data that violates any data protection law in the applicable jurisdiction

5. Infrastructure Abuse

• Exceeding your plan's ingestion or storage quotas without upgrading
• Using the Service as infrastructure for a competing observability platform
• Systematically scraping or bulk-exporting data beyond your own telemetry
• Circumventing the free tier limits through multiple accounts

6. Content Restrictions

You may not submit telemetry data that contains:

• Child sexual abuse material (CSAM) or any illegal content
• Material that infringes on third-party intellectual property rights
• Defamatory, obscene, or otherwise unlawful content

7. Enforcement

Lightarch reserves the right to:

• Investigate suspected violations at any time
• Remove or disable access to content that violates this AUP
• Suspend or terminate accounts with or without notice for material violations
• Cooperate with law enforcement and regulatory authorities
• Report violations to appropriate authorities

8. Reporting Violations

If you observe a violation of this AUP, please report it to [email protected]. We investigate all reports and respond within 5 business days.

9. Appeals

If your account is suspended or terminated, you may appeal by contacting [email protected] within 30 days. Include your account email, the reason for appeal, and any relevant context. We will review and respond within 10 business days.